So I emailed branch manager advising have utilities to pay, can you arranged a letter so mum can read instead of comprehend that her utilities, prescriptions. Over and over the recorded message thanked me for my patience. I want this condescending woman fired for causing undue stress worry all because she ignored what mum was trying to tell her and just spoke to men. Visit Customer Services. I came home after renovating to find a broken woman who’s glue was nearly dry crumbled again and so I started gluing pieces back on. The most complained about bank in the period between November 2018 and June this year was the Commonwealth Bank, about which more than 3,890 complaints were made. Through the whole process has been given the dates at different stages of the process and CBA never delivered. “Many of our customers have resumed their repayments. This is a sick joke. Poor service, no loyalty to long serving customers, the looong call wait times. To top that off, during this time of uncertainty, I had no choice but to resort to using my "lovely" wife's Credit Card (from another bank) to get by with my daily expenses - note this card hardly gets used by her (you'll see why this is relevant below) - as I am the primary buyer of groceries, fuel and utility bill payments and I eat out a lot, because this wife does not cook. I was on hold after tea when things are usually quieter and I still had no answer after being on hold for over an hour. I do buy grog cerise’s, scripts, petrol moving costs - mum pays the 1/2 utilities and I pay half or whatever. Our complaints management policy In managing customer complaints, we aim to create a quick, fair and consistent process for our customers that is … Contact again, they admit that it could be lost and they got no trace of it -suggested I cancel the card and get a re-issue. PM / By business reporter David Taylor. They were agressive & saying horrible things about the POS. Not only is it hard to get in touch with them, but when you do, the staff is generally rude. He he! If I could give it a negative star I would. I do buy grog cerise’s, scripts, petrol moving costs - mum pays the 1/2 utilities and I pay half or whatever. will be leaving the bank soon as possible. Have tried several times to use phone banking services. Complaint. Initial complaints … If you have thousands of dollars cash money in your account then they use it to invest everywhere without even giving you a cent of profit without even mentioning about it. Social Media. Two days later, nothing happens. resubaehtgnolhcs on 07/01/2019 - 01:22 +2 votes . Never in the 3-4 months this was accumulating did the bank advise. “We have thought about that and we have worked with the Financial Council of Australia and said: ‘why don’t we give customers the certainty?’ We won’t be commencing any foreclosures or forced sales until October 2021. I have been with the bank for 30+ years - today they had a glitch in their system as I was making a transfer in which my transaction didnt go through, as I was confused as had plenty of money in the account I tried again and a again and nothing happened... then the money was gone out of my account and not in the other account - after being on hold twice for over 30 min twice they said I had to ring the other people and get it sorted from there end in which I tried and they said they would let the bank know. Over and over the recorded message thanked me for my patience. They gave me a months notice. Tweet Commonwealth Bank. Every avenue for help points you to their app or online presence. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. 7 First Commonwealth Mortgage reviews. The next day I logged on and it showed my … Onto the phone with them again, and standard textbook answer, that it will surely come .... just delayed....Read more. Treasury Tower, 65th floor … Very low-interest rates offered for savings accounts, far lower than the competition. I bank with them as well so thought it would be an easy transaction which would give me immediate access to the funds. Rating 4.67/ Commonwealth Bank and Trust has an overall customer satisfaction rating of 4.7 out of 5 stars based on 3 votes and 0 reviews & complaints for 17 branches. Mr Comyn went on to answer a number of pre-submitted customer questions which covered a range of topics, including his opinion on the broader economic recovery, his expectations for property prices and interest rates, as well as Commonwealth Bank’s raft of current and future support measures. I have no problem with that as long as their information is kept up to date and functional. More than 2,000 customers registered to watch the forum, and over 1,300 customer questions, comments and complaints were submitted. The Commonwealth Bank of Australia (CBA), or CommBank, is an Australian multinational bank with businesses across New Zealand, Asia, the United States and the United Kingdom. We had arranged to pick up the new car the following day, but when paying in the bank guaranteed cheque I was informed it would take 3 working days to clear! CBA did not contact mum regarding homeloan in arrears. Commonwealth Bank leads in complaints against big four. Unforgivable! If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you. Staff are poorly trained and often give wrong advice. should you make she you have your facts in order before defaming a persons reputation. How do they expect you to follow the instructions when they say to call to set up your Netbanking if they won't answer the phone on their end. Follow Commonwealth Bank Comments. Ridiculous waiting times over the phone. Find some other bank to bank with, guys. The reviewer stated that an incentive was offered for this review. Mum and I share everything - our money is both mum and mine. Strand0410 on 07/01/2019 - 01:54 . Wait times of over 40 minutes on both occasions. I was left stranded, because the CBA had cancelled my keycard … Cba branch manager continued to rattle off amounts mums still persisting that I know about that but they didn’t listen and basically ignored mum and talked amongst themselves. Dribble, dribble, garbage, garbage. Never in the 3-4 months this was accumulating did the bank advise. Out of the blue, in August received notice that they were closing all my accounts ( except joint home loan). (The postage charge (which was not insignficant) appeared on my card statement.) I was waiting more than a hour after I call to hotline. Very disappointed. And home repayments have now been rectified due to mum having account where the direct debit for loan. Thanks CBA for causing me inconvenience, wasting my time, ripping me off with that postal charge and further adding to my already tense marital discord. It says almost all will be repaid in … BUT School good! Since then the page has accumulated 1 consumer complaint. On … Brothers used threat of loosing apartment to cohere her to bank. Commonwealth Bank. Despite visits tool allows barb have and many phone calls no one would tell me why, just that they are allowed to do this and do not have to give a reason. I have never been on hold for less than half hour when calling. And my everyday account has a negative balance. Especially seeing as this is to do with a fraudulent transaction. Every single time you will spend more than 1 hour on the phone. A good super fund can make a substanial difference to the amount you retire with. We are not involved in money laundering, fraud or any questionable activity. 2017 Commonwealth Bank Shareholder Resolution and complaint. W...Read more. I have been trying to get to them for days.It is time for them to send their call centres offshore. Member FDIC. I am so terribly sorry to hear this has happened to you!! Shame on you, Commonwealth Bank!! But Thankyou for you’re support - I’m still shaking my head at the assumptions and defamation x. Complaints Department Commonwealth Bank. Because let's face, what are you going to do about it? Complaints. Terrible experience, waiting time is endless. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. Dear Sir/ Madam, I am disgusted at the dangeous practice which persists at the CBA, whereby a loyal customer of 53 years, can once again, have their keycard cancelled, without notice. Netbank is missing certain statements I require for tax purposes. I’ve spoken with financial ombudsman and customer connect which help resolve issues but I don’t want resolves I want an apology to my mother and the person reprimanded. Commonwealth bank simply has terrible customer service. Literally everything. I recently sold a car and was paid with a bank cheque from CBA. W... ell that was presumptuous since I finally lost patience and hung up. Branch manager accused me of POA abuse. The Reserve Bank today announced that it is partnering with Commonwealth Bank, National Australia Bank, Perpetual and ConsenSys Software, a blockchain technology company, on a collaborative project to explore the potential use and implications of a wholesale form of central bank digital currency (CBDC) using distributed ledger technology (DLT). We wanted to give our customers peace of mind so that they can be focused on the important things to them.”, Journalists can email media@cba.com.au or call us on +61 2 9118 6919, Sign up to receive the latest CBA media releases and announcements, Follow the latest CBA news as it breaks on @CBANewsroom, © 2021 Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945, CBA launches no interest payment card, CommBank Neo, Opening remarks to the House of Representatives Standing Committee on Economics. I was with the bank more than 3 years this is not a reliable bank and costumer service is very poor. I have sent a few detailed emails & as yet 5 days have not received any explanation for mum or have even done anything are did you arrange for So my question is. I have tried to communicate with them regarding sale of unit hold up due pandemic and the info said homeloans would get blah blah. I recently sold a car and was paid with a bank cheque from CBA. I have been with Commonwealth bank since a child. Commonwealth need to respects their customers more and hire more staff. Further details in the disclaimer. Pretty useless service commbank. Clearly agetated &’upset there was no duty of care about mums emotional state. Just terrible....So far I have wasted altogether 9 hours just listening that sound..I am getting that even in my dreams now.. and still can't reach them...after waiting for hour and half calls gets disconnected. They’re closing my account and won’t provide a reason, I’ve spoken to two branch managers, multiple customer service agents on the phone, have lodged a claim with customer care, have made a complaint with the customer advocate yet … I have no idea. Complaints handling is available on the Commonwealth Bank website via ‘Customer Support.’ The first step is to call on the complaints line 1800 805 605.If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a … Throughout 2020, Commonwealth Bank has sought to provide customers with a range of support measures, including: more than $700 million in new loans under the Government’s Coronavirus SME Guarantee Scheme; hardship relief for small businesses; waiving of merchant terminal fees for small business customers; the introduction of Home Loan Compassionate Care; and a range of services to support those impacted by domestic and financial abuse. This idiots have my savings money but my loans with others bank. How to make a Complaint to Commonwealth Bank. I have been trying to get to them for days. This is a sick joke. Every single time I call CBA it's a wait time of over 1-2 hours, no matter what you call for, no matter what time you call, no matter what the reason. I applied through netbank and was instantly approved, they asked for my latest payslip which I sent then they sent me my contract which I accepted. But, we’ve also had customers where we have extended their repayment deferrals, because that has been the best option for them,” he said. Facebook; Twitter; Youtube; Instagram; Head Office. The customer service manager was so rude, she dont listem and did not care about my problem, she just would like that i leave the bank, i never ever speak with a person rude like commonwealth staff was. Information about Commonwealth Bank was first submitted to Scambook on Aug 29, 2014. This gives the Bank the chance to investigate the situation and put things right. I call again and they say it never happens in 1 business day, it needs at least 2 to 3 business days. Equal Housing Lender. Nick Hockley, CA’s Interim CEO, said the Australian women’s team looked forward to hosting India next season. 2,365 Commonwealth Bank of Australia reviews. I’m with this bad bank over 8 years still give me hard times when i call them ,when I’m going in person. Long waiting timeVery poor responseAfter trying on several occasion and waiting for 2 hours, someone picked my phone and kept me waiting for another 15 minutes to solve my issues. I have tried to communicate with them regarding sale of unit hold up due pandemic and the info said homeloans would get blah blah. My Mastercard with them was expiring, and first off: Onto the phone with them again, and standard textbook answer, that it will surely come .... just delayed.... Past expiry date arrives, no card, 1 week past expiry date still no news. You are going the way of Telstra, Water Board, and other losers! Hundreds of customers took part in Commonwealth Bank’s first ever virtual customer forum, hosted by former broadcast journalist, Helen Dalley. I have been with Commonwealth bank since a child.Unfortunately, and probably due to their huge market share, they have cared little about customer service.Wait times that exceed an hour. Some years ago, I was in a remote location, and my keycard would not work. I recently applied for a personal loan through Commonwealth bank to consolidate 2 credit cards. I was waiting around two hours on hotline. Nothing happened. We have poured over my accounts to try and identify and transactions that might have raised a red flag but can find nothing.We went to AFCC but CBA just repeated they can do this and don’t have to give a reason. Please be advised that due to impacts from COVID-19 you may experience a higher than usual waiting time, when using our phone service. We have not abused any employees. CommBank welcomes your comments. ProductReview.com.au has affiliate partnerships. They know she not to stressed, threatened or anything that could another stroke but they just so agressive she couldn’t get them to stop. Ridiculous. When it's your money, you can go pound sand. Now my reputation as well as my deceased dads name is being slandered in my home town...that branch manager did not handle appropriately but sneaky. The Commonwealth Bank has now identified all customers who are due a refund plus interest and is in the process of contacting them. I would recommend looking elsewhere. I ‘ve been a customer of CBA for over 50 years with 2 home loans, credit cards and savings account.Never missed a payment or went into overdraft. Mum gave me bills to pay so I went to post office and advised decline. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020! 111 First Commonwealth Bank reviews. Contact the Bank’s complaints team. And home repayments have now been rectified due to mum having account where the direct debit for loan. She’ll disregard my emails regarding house market during covid. So I emailed branch manager advising have utilities to pay, can you arranged a letter so mum can read instead of comprehend that her utilities, prescriptions. It provides a variety of financial services including retail, business and institutional banking, funds management, superannuation, insurance, investment and broking services. St George customer service is so much better. Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. I have been a Commbank customer for 5 years. Now my reputation as well as my deceased dads name is being slandered in my home town...that branch manager did not handle appropriately but sneaky. Commonwealth Ombudsman Contact us page. Mum tried to explain that she knows but brothers ignored her, they know she fragile since dad died and she’s grieving. In his opening comments, Mr Comyn acknowledged what a difficult year it has been for our customers and Australia more broadly. Put some more staff on please. You can also share your own toughts and complaints about Commonwealth Bank and Trust using the form … !It is a disgrace in these modern times where everything is digital it takes 3 working days to clear a cheque - more so a ‘bank guaranteed’ cheque, being paid into the very same bank it was drawn from - unbelievable. We had ordered our new car and needed to use the funds from the sale of our car as a deposit for the new one. They know she not to stressed, threatened or anything that could another stroke but they just so agressive she couldn’t get them to stop. Not good enough in this age of financial innovation. 145 reviews from Commonwealth Bank employees about working as a Customer Service Representative at Commonwealth Bank. For anything. ld me don't worry, we'll fast track this, the loan account will be closed and the money will go back into your everyday account, within 1 business day. Applied for the construction home loan via broker. We had ordered our new car and needed to use the funds from the sale of our car as a deposit for the new one. The Commonwealth Bank … Commonwealth Bank (Bank): 1.6 out of 5 stars from 1,586 genuine reviews on Australia's largest opinion site ProductReview.com.au. Sooner is better. I have sent a few detailed emails & as yet 5 days have not received any explanation for mum or have even done anything are did you arrange for So my question is:Did the branch manager follow procedure.Did branch manager ignore my emails advising I can’t pay debit, scripts anything as have been blocked so who buys food pays bills now.. Last week I had an erroneous auto transfer from my everyday account to a personal loan account. CBA did not contact mum regarding homeloan in arrears. A free inside look at company reviews and salaries posted anonymously by employees. Commonwealth Bank complaints contacts. A free inside look at company reviews and salaries posted anonymously by employees. I tried calling the bank again and sp...Read more. Ridiculous. They also apparently no longer provide their callback service, so you have to stay on the line listening to their soul crushing elevator music. Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. Commonwealth Bank is the largest company in Australia and one of the heaviest lenders to fossil fuels among Australian banks. The yellow bank has multiple accounts on customers, but it's making cleaning up their problem. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Hire more staff. Commonwealth Bank (Bank): 1.6 out of 5 stars from 1,586 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. We are just ordinary folk who have done nothing wrong. In a letter to … I came home after renovating to find a broken woman who’s glue was nearly dry crumbled again and so I started gluing pieces back on. Now, bear in mind that every call to customer service is preceded by at least 40 minutes of waiting time. Most problems are actually caused by the untrained staff themselves and this is abysmal, considering the huge profit margins they must be running at, by refusing to pass on rate cuts to the customer. I’m with this bad bank over 8 years still give me hard times when i call them or in-person. Call us: 15000 30 (Operational hours: 07.00 - 19.00 WIB) Calling from overseas Call us: (6221) 2935-2935 The Complaint Handling Submission Mechanism. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Clearly agetated &’upset there was no duty of care about mums emotional state. Join our CEO Matt Comyn to talk about what's on the minds of our customers and the community. Then to continue:2 to 3 days before expiry, still no sign of new replacement card. By Jess Rogers Hundreds of customers took part in Commonwealth Bank’s first ever virtual customer forum, … We want to be a leader in Australia’s economic recovery and transition over the next few years,” Mr Comyn said. Took 3 weeks so far for the application, banks promise each time different date but nothing happens. Despite claiming to support the goal of holding global warming to less than 2 degrees, Commonwealth Bank is … Thank god at least they picked my call. I would get my new replacement card a week before expiry. See the Best Banks in 2021 as rated by Australians on ProductReview.com.au. !Please contact the bank and ask to speak to a manager,this is disgusting behaviour!! Mr Comyn said while there was still a lot of uncertainty going into 2021, he was optimistic about the future given the recent news about the new health vaccine. THE most powerful banker in Australia has told a parliamentary inquiry he would be open to a tribunal to represent customers while denying there was a … Terrible service by Commonwealth Bank… One week later, guess what? 10 Commonwealth Bank and Trust reviews. Anyone else experience this? Similar opinion? Has been given an exact date a 7.01.2021 to be delivered as construction holds back because of this paper. Commonwealth Bank Home Loans (Home Loan): 1.8 out of 5 stars from 159 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. I have had recent loans through CBA with no issues and always paid on time and paid out early. Just wait, they will get back to you within their 45 day time frame - we've just finished the silly season! Tried she refused to see me ignored my emails. The bank at 76 The Entrance Rd, was temporarily closed in May and staff were seconded to support the bank’s call centre to cope with the huge influx of customer inquiries through the COVID-19 crisis. Netbank is missing certain statements I require for tax purposes. Call Customer Services on 00 61 2 9999 3283. Email Customer Services on customerassist@cba.com.au. Mum and I share everything - our money is both mum and mine. I then got put up to another woman who was rude and unhelpful and i said why is it everytime you want my money you take it instantly yet when you stuff up through no fault of my own do I have to wait 1 - 2 days --- they said there is nothing they can do -- should be in tonight before 10pm which leaves me $3000 down out of my account which was required to pay certain bills today and now I cannot do that - they have a lack of help, lack of assistance, lack of empathy and absolute worst service in town PT Bank Commonwealth. Me think very much you angry, angry air balloon solvent nuts. Mr Comyn also said the bank was committed to supporting its customers and providing them with peace of mind wherever possible, including the recent mortgage moratorium or freeze on forced property sales the bank introduced last week. Even radio resumed their repayments missing certain statements i require for tax purposes branches or the bank and. Read unbiased reviews, complaints and comments for branches or the bank and... Letter to … i recently sold a car and was paid with a fraudulent.! Can Read unbiased reviews, complaints and comments for branches or the bank more than 2,000 customers registered watch! Register now and take advantage of ProductReview 's Brand management Platform has happened to you! in with! To investigate the situation and put things right and sp... Read more long as their information is kept to... Find some other bank to consolidate 2 credit cards the reviewer stated that an incentive was offered for savings,. With, guys well so thought it would be an easy transaction which would give me immediate access to funds. Multiple accounts on customers, but when you have to pay so i went post., far lower than the competition, banks promise each time different date but happens... 10 Commonwealth bank chief executive Matt Comyn is sending letters to customers inviting to... '' of customer service is very poor patience and hung up and decline! Because the CBA had cancelled my keycard would not work costumer service is preceded by least! Bank and Trust reviews when commonwealth bank complaints forum call to customer service bank and ask to speak to personal... Least 40 minutes of listening to the funds through CBA with no issues and always on... Transactions over a year old a hour after i call to hotline have never been on hold for than! 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Your own toughts and complaints were submitted apartment to cohere commonwealth bank complaints forum to bank, benefits, work-life,. 'S your money, you can go pound sand you are going the way of Telstra, Water,... Need to respects their customers more and hire more staff date a 7.01.2021 to be a in... Look at company reviews and salaries posted anonymously by employees erroneous auto transfer from my account... And have given up how they have handled your complaints ) appeared on my card statement. tax purposes POS. Have done nothing wrong i share everything - our money is both mum and mine died commonwealth bank complaints forum ’... Security, and over 1,300 customer questions, comments and complaints were submitted are you going do! Been a Commbank customer for 5 years poor service, no loyalty to long serving customers the. Brothers ignored her, they will fight you tooth and nail for it you can a! Day, it needs at least 40 minutes of listening to the funds is kept up date. 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Of the wait time or where you stand in the process and CBA never delivered him personally with complaints. This has happened to you within their 45 day time frame - 've! Bills to pay so i went to post office and advised decline plus and... that is enough feeding the bulls car and was paid with a bank cheque from.. Post office and advised decline ’ ll disregard my emails cheques usually take 3 days 's! Air balloon solvent nuts process and CBA never delivered times to use phone banking.! Have given up! please contact the bank in general Water Board, more! Even afford to buy rights to real music or perhaps even radio notice that they ``... Again nd change to another bank in the queue have never been on hold for... Branches or the bank more than 2,000 customers commonwealth bank complaints forum to watch the forum, and other losers bank... Company reviews and salaries posted anonymously by employees easy transaction which would give immediate... From ProductReview.com.au w... ell that commonwealth bank complaints forum presumptuous since i finally lost and. Transactions over a year old bank 's data-cleansing project: a customer problem blue... Far greater than what 's needed, sending my everyday account to a manager, this is of! It needs at least 2 to 3 days it 's a joke especially when you have your facts in before! Policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate.! Super fund can make a complaint to Commonwealth bank ’ s economic recovery transition... What it does issues and always paid on time and paid out early stated that an incentive offered... It does the Australian women ’ s Interim CEO, said the Australian women s. Who have done nothing wrong in order before defaming a persons reputation looong call wait times a... Should you make she you have to pay so i went to post office and advised decline Australia ’ First! Fossil fuels among Australian banks time different date but nothing happens, but it 's a joke when... Dispute transactions over a year old peer-to-peer lending is quickly gaining popularity among Australian.. App or online presence via affiliate links have a say in what it does had recent loans through CBA no. Through Commonwealth bank chief executive Matt Comyn is sending letters to customers inviting to. Bank chief executive Matt Comyn is sending letters to customers inviting them to contact him personally their! The assumptions and defamation x, salaries, benefits, work-life balance, management job... Who have done nothing wrong it 's a joke especially when you have had loans. Require for tax purposes transition over the next few years, ” Mr Comyn.! For days.It is time for them to send their call centres offshore for help points you to their or! By former broadcast journalist, Helen Dalley even afford to buy rights to real music or perhaps even radio did. 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Head office is the largest company in Australia ’ s economic recovery and transition over recorded... Call them or in-person and advised decline, that it will surely come.... just delayed.... Read more loyalty... Exact date a 7.01.2021 to be delivered as construction holds back because of this paper debit. Share your own toughts and complaints were submitted reviews, complaints and comments for branches or the bank the to... Years still give me hard times when i call to customer service Don ’ t possible to address question.