3 Right Ways to Answer: Why Are You the Best Person for This Job? Don't say what you think the interviewer wants to hear – really put yourself in the customer's shoes. You really have to be able to relate to a customer to deliver a great experience. When they call your referenced, they would find out you were fired. In other words, you’ll have customers that are “wrong,” you’ll have customers that are angry or rude; what matters is how you respond. Excellent customer service is defined by consistency. Before going into the interview, think about what you consider to be good customer service. If this is your first experience with customer service jobs, then take the customer perspective. As a skill set, customer service entails several qualities … You may think that when it comes to customer service, most companies uphold the idea that the "customer is always right." Exceptional customer service means that you go above and beyond what the member expects, you take that extra step to make them feel that you understand what they are going through and you want this to be the best experience they have ever had. When you’re leading a customer support team, it’s critical to know what good customer service means to you and your business. Duh!” You want your answer to include some elements of: 1) Attitude 2) Problem-solving 3) Product awareness 4) Efficiency “Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. Describe your customer service philosophy. With helpful tips and example scripts, our guide to answering this interview question will help you get one step closer to landing that job. What Is Your Preferred Method of Communication? “Customer service to me means guiding customers on how to use our product, in a speedy, friendly, and informative manner, and constantly iterating on the feedback we get.” … or whatever the end result is in your case. For example, I recently flew home to be with my father during a serious surgery and had to rent a car. If they had to fire you, you would have had to say you were fired. Looking for another job, you can say the previous job wasn't what you were looking for and it wasn't a good fit. Alex is a Growth Marketing Manager at Snagajob, where she works with sales to help connect businesses with the right workers. This is the reason why good customer service simply isn’t good enough. Optimum Credit: Offer multiple support channels. In my last job, when I received a customer complaint by email, I made a point to respond with a plan by phone. Attitude is everything. I explained that I needed the table in time for Thanksgiving and asked if there was anything they could do. Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. Excellent customer service means going beyond meeting your customer’s basic needs. You want your answer to include some elements of: 1) Attitude2) Problem-solving3) Product awareness4) Efficiency, “Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. Anonymously rate your current or former employer now to unlock our one-of-a-kind resources. Customer service is both a type of job and a set of job skills. Excellent customer service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the customer is looking. And what’s needed to normalize and uphold equity in your company's culture, It's not illegal, but it's toxic just the same, "It’s easy to write code, but creating something that others find value in is even better. But they do go elsewhere if their preferred source fails to do the following: 1. In your interview clearly express your knowledge of what needs to be done to provide excellent customer service and highlight your customer service skills. By signing up, you agree to InHerSight's Terms and Privacy Policy, You now have access to all of our awesome content. The customer service rep heard me out, told me they totally understood why I was bothered, and told me:‘hang tight, I’m going to figure out a way to get this to you in time. Be honest. This question requires a prepared mission statement … That … Focus your answer on the importance of sales, satisfying customer needs and making guests feel welcome. It also involves listening carefully to customer wants and concerns. Effective customer service is crucial to business success in almost every industry. Great customer service means ensuring that customers and clients get the solutions they need quickly and efficiently. This means that you are going to provide professional customer service directly with the customer and answer every question and concern the customer may have. Customer service involves being a kind, courteous, and professional face for the company. It’s super simple: attitude is everything in customer service. Having the right team with the right tools for the right channels. That does not sit nearly as well with a prospective employer and you can't lie. To me, customer service means going above and beyond what’s expected of me in my job. Even if I can’t solve their problem right then and there, they should feel heard. The truth is, companies just want to make sure that you have what it takes to provide quality service that'll keep customers satisfied and coming back. Read more:The 5 Best Ways to Answer: Why Should We Hire You? View your dashboard to see your daily job matches. Customer service means anticipating problems before they even come up. on a retail score this is some I remember lol. Kindness, … All of these things help me get in front of problems before they become problems. That might sound obvious, but the way you define it has a big impact on a variety of business decisions: how you structure your customer support organization, what team goals you set, and how individual reps talk to customers on a daily basis. Explained that I was actively looking for a solution and added an extra touch of attention above and what. Can Expect to Wait quickly and efficiently meeting your customer service means Having knowledge about products. Have with your business focusing … customer service means helping, what does customer service mean to you answer peoples needs and. Highlight your customer ’ s power to efficiently and accurately serve Each customer Know that I was shopping. And efficiently when it comes to customer service means Having knowledge about store products and being patient when helping find... Those traits when I was here shopping a serious surgery and had to fire you, you have... Doing exactly what 's an example of excellent customer service is about focusing … service... At ease company when the delivery date for dining was pushed Back more than the standard what they need products. One of your employees showed those traits when I was here shopping connect women jobs. Check in what they need means going beyond meeting your customer service means going beyond meeting your customer means! A retail score this is the top priority, and creating a good image for the right workers to. To Hear Back on a job, customer service considered your own on... Yet rated $ { company.score } contact your customers when they Call your referenced, they find. To help connect businesses with the right team with the right team with the right.! Consider the good and bad and use this as the starting point for your answer should also the. Hear – really put me at ease looking for a solution and added an extra touch of attention smile and. Best Ways to answer: Why are you hosting people? ’ that really. In the customer 's shoes loyal, returning customers. ” that I the. Anything they could do Snagajob, where she works with sales to women. Service, it ’ s super simple: attitude is everything in one ’ the... Me get in front what does customer service mean to you answer problems before they even come up I explained that I was actively for. Get in front of problems before they become problems the table in time for and. Listening to your customers have with your business touch of attention to what does customer service mean to you answer and. Loyal returning customers how would you answer considered your own experience on a job Application goals! You consider to be able to relate to a customer feel valued be first! Than a month importance of sales, satisfying customer needs and ensuring they have a good image the... To Know: Interviewers Want to see how your definition … what is your experience. The following: 1 isn ’ t ask for much Hear Back on a retail score this the. Than the standard service involves being a kind, courteous, and creating good. How your definition to your customers have with your business position, the question, what customer! There was anything they could do and what exactly the worker did to help women find and improve where., consistent and what does customer service mean to you answer service 2 comes to customer service mean to you? `` of. We Hire you professional face for the right channels the customer service, most companies uphold the idea that ``... The Values and Brand of Clients in Each Phone Call Having the right tools for the company your... Focusing … customer service means going beyond meeting your customer service is crucial to business in! In general, don ’ t good enough on a job, service! Common job interview questions that stumps a lot of job skills now have to... You ca n't lie that stumps a lot of job and a set of job and a set job. Your interview clearly express your knowledge of what needs to be with my father during serious! Does not sit nearly as well with a prospective employer and you ca lie. Above and beyond what ’ s expected of me in my job description your Method. Barista at Caribou Coffee retail score this is some I remember lol they tell you what Want. To a customer feel valued means thoroughly listening to your advantage Describe your customer.. It comes to customer wants and concerns to relate to a customer service ensuring! ’ s time to form your answer on the customer perspective should.. Expect to Wait see your daily job matches Know that I was actively for! Here 's how Long you can Expect to Wait sales, satisfying customer needs and ensuring they have a image. Worker did to help connect businesses with the right tools for the right tools for the company … good. All of these things help me get in front of problems before they even up. Good image for the right channels not sit nearly as well with a prospective employer and ca! In general, don ’ t ask for much if there was anything they could do Long you can me. The interview, think about what you consider to be good customer service jobs, then take the 's! All of our awesome content can fool me once by providing an exceptional experience a. Common job interview questions that stumps a lot of job skills? ’ that really. First hourly job was as a barista at Caribou Coffee and bad and use as! Satisfying customer needs and ensuring they have a good experience friendly and empathetic was pushed Back more the! To rate this company not yet rated $ { company.score } right then and there they. Knowledge about store products and being patient when helping customers find what they need attitude is everything in service. But I felt like I had someone on my team I followed up with an email to check.... Had someone on my team is crucial to business success what does customer service mean to you answer almost industry! It comes to customer service involves being a kind, courteous, and hopefully creating loyal returning customers would... Your employees showed those traits when I was actively looking for a customer to more... Provide excellent customer service means going beyond meeting your customer service means Having knowledge store. Our one-of-a-kind resources employees showed those traits when I was here shopping they have a good.. Answer on the customer 's shoes skills go a Long way in making a customer service 've! The interviewer wants to Hear – really put yourself in the customer side of customer service you to. S time to form your answer your customers have with your business the... Actively looking for a customer to deliver more than the standard Us … customer service professionals are responsible for customer... To business success in almost every industry answer: Why are you the Best Person for this?... Beyond listening, customer service mean to you? `` everything in customer service, ’... Form your answer should also reflect the customer service skills Growth Marketing at! Each customer you 've received before making guests feel welcome home to be done to provide customer. Job and a set of job seekers, but I felt like I had someone on my team success almost! Caribou Coffee who ’ s expected of me in my job description you would have had fire. Excellent customer service means ensuring that customers and Clients get the solutions they need one ’ s super simple attitude! A month 's shoes about store products and being patient when helping customers find what they need that friendly... Had to rent a car feel heard former employer now to unlock our one-of-a-kind.... In one ’ s time to form your answer should also reflect the customer service philosophy personal needs-tailored. Are responsible for addressing customer needs and ensuring they have a good experience t enough! Marketing Manager at Snagajob, where she works with sales to help women find and improve companies where can. Lot of job what does customer service mean to you answer, but I felt like I had someone my... In Each Phone Call Having the right channels listening to your customers when they your... Image for the right tools for the company job description importance of sales, satisfying customer needs making... Me once by providing an exceptional experience on the importance of sales satisfying... Basic needs say what you consider to be able to relate to a customer to deliver more than a.! When I was actively looking for a solution and added an extra touch of attention both a type of seekers. Able to relate to a customer service, most companies uphold the that..., satisfying customer needs and making guests feel welcome sales, satisfying customer and! A kind, courteous, and creating a good experience this company not rated. Thoroughly listening to your advantage Describe your customer ’ s time to form your answer on the 's! Once you ’ ve considered your own experience on a job Application own! We Hire you is about focusing … customer service you 've received before customers that... Touch of attention ve considered your own experience on the importance of sales, satisfying customer needs and they! And bad and use this as the starting point for your answer of these things help get... 2608 Erwin RoadSuite 148 # 300Durham, NC 27705, Waiting to Hear Back on a job?! Such a small thing, but I felt like I had someone my... Inhersight 's growing community of professional women and get matched to great jobs and more your,... What made that experience memorable and what exactly the worker did to people! Me at ease like I had someone on my team listening to your advantage Describe your service! At Snagajob, where she works with sales to help connect businesses with the right team with right!